LogicVein, Inc. Privacy Policy
Introduction
LogicVein, Inc. operates logicvein.com and provides network management software, support, downloads, documentation, and related services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you.
We use personal information to provide our website, products, support, communications, downloads, security controls, and business services. We do not sell personal information. We share information only as described in this Privacy Policy, including with service providers that help us operate our website and services.
Scope of this Privacy Policy
This Privacy Policy applies to LogicVein websites that link to it and to LogicVein services provided through those websites. It does not apply to websites, products, or services that have their own privacy policy.
Your Choices
Marketing communications: You can unsubscribe from newsletters and other non-essential messages by using the unsubscribe link in those messages. We may still send essential service notices, security notices, renewal reminders, account notices, and transactional messages.
Cookies: Necessary cookies are used for basic website operation, security, form protection, accessibility, and remembering cookie preferences. Optional analytics and marketing cookies are used only when you allow them. You can manage those choices in our Cookie Policy.
Optional information: You do not have to provide optional profile details or fill in non-required fields on website forms. You may also ask us to update or remove personal information as described below.
Information Collection and Use
We collect information that you provide directly, information collected automatically when you use our websites or services, and information we receive from partners or public sources.
Information You Provide
- Forms and account requests: We may collect your name, email address, phone number, company name, country, job information, and the details you submit when you contact us, request support, request a quote, register for an event, subscribe to a mailing list, download materials, or request access to a product or service.
- Accounts and support: If you use a LogicVein account or support service, we may collect account credentials, support history, product information, ticket details, and other information needed to provide the service.
- Purchases and renewals: If you buy from us or renew a product or service, we may collect billing, contact, company, licensing, and transaction information. Payment information may be processed by payment or financial service providers.
- Testimonials and feedback: If you authorize us to publish a testimonial or public feedback, we may include the information you approve. You can ask us to update or remove a testimonial by using our Contact Us page.
- Communications: We may keep records of email, phone, chat, and support interactions so we can respond to you, improve our services, and maintain an accurate business record.
Information Collected Automatically
- Browser, device, and server data: When you visit our websites, our systems may collect information such as IP address, browser type, language preference, time zone, referring URL, pages visited, date and time of access, operating system, device information, and similar log data.
- Cookies and similar technologies: We use necessary cookies and similar browser storage for website operation, security, form protection, accessibility, and consent preference storage. With your consent, we may also use analytics and marketing tools described in our Cookie Policy.
- Product and application logs: When you use LogicVein products or services, we may collect log and usage information such as features accessed, access times, errors, performance information, storage usage, user settings, configuration data, and device information. We use this information to operate, support, secure, and improve our products and services.
Information From Third Parties
- Referrals: If someone refers you to LogicVein, they may provide your name, email address, company, or other contact information. You can contact us using our Contact Us page to request removal.
- Resellers, partners, and events: If you contact a LogicVein reseller, partner, event sponsor, or service provider about our products or services, they may provide us with your contact and company information.
- Public sources: If you interact with LogicVein on marketplaces, review sites, social media, or other public channels, we may collect public information from those interactions to respond to you, understand feedback, or improve our products and services.
How We Use Information
We use personal information to:
- provide, maintain, secure, and improve our websites, products, and services;
- respond to contact, quote, download, demo, sales, support, and renewal requests;
- create and maintain accounts, licenses, support records, and business records;
- send service notices, security notices, product updates, renewal reminders, and other operational communications;
- send marketing communications where permitted, and honor unsubscribe requests;
- analyze website and product usage, improve campaigns, and understand product interest when optional cookies are allowed;
- detect, investigate, and prevent fraud, abuse, security incidents, unauthorized access, and illegal activity;
- comply with legal obligations and protect the rights, safety, and interests of LogicVein, our customers, our users, and the public.
Legal Bases for Processing
Where privacy laws require a legal basis for processing personal information, we rely on one or more of the following: your consent, the need to provide a requested service or perform a contract, compliance with legal obligations, or our legitimate business interests in operating, securing, supporting, and improving our business and services.
Sharing Personal Information
We do not sell personal information. We may share personal information with service providers, partners, and other parties only when needed for the purposes described in this policy.
| Broad Categories Collected | Examples | Types of third parties we may share with |
|---|---|---|
| Identifiers | Name, email address, phone number, company, country, account identifiers, IP address. | Hosting providers, CRM and support tools, email service providers, resellers or partners involved in your request. |
| Customer Records | Account, support, licensing, renewal, billing, and product service records. | Support, billing, payment, CRM, reseller, and business operations providers. |
| Commercial Information | Purchases, quotes, renewals, license information, product interest, and transaction history. | Payment processors, CRM tools, accounting tools, reseller or distribution partners involved in the transaction. |
| Internet or Network Activity | Website logs, cookie preferences, pages visited, browser and device data, analytics events when allowed. | Hosting, security, analytics, consent management, and marketing tools as described in our Cookie Policy. |
| Employment Information | Job title, role, company, professional contact information, and information submitted in business forms. | CRM, support, email, reseller, event, and business operations providers. |
| Inferences Drawn from Other Personal Data | Product interest, communication preferences, account needs, and website engagement patterns. | CRM, analytics, marketing, and business operations providers where permitted. |
We may also disclose information if required by law, to protect our rights or users, to investigate security or abuse, or as part of a merger, acquisition, financing, or sale of assets. We have no actual knowledge that we sell or share the personal information of individuals under 16 years of age.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information we maintain about you. You may also have the right to withdraw consent or complain to a data protection authority. LogicVein will honor applicable privacy rights requests and, where practical, provides similar rights regardless of location.
To make a request, contact us through our Contact Us page or email privacy@logicvein.com. We may need to verify your identity before completing a request.
Retention
We keep personal information for as long as needed for the purposes described in this policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect security.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Links to Other Sites
Our websites may link to third-party sites or services that LogicVein does not operate. We are not responsible for the privacy practices, content, or policies of those third-party sites. Please review their privacy policies before providing information to them.
Children's Privacy
Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to LogicVein, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page. The updated policy is effective when posted unless a different effective date is stated.
Contact Us
If you have questions about this Privacy Policy, please use our Contact Uspage.
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