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Success Stories

Merthyr Tydfil

Executive Summary

Customer Name: Merthyr Tydfil

Industry: Government

Location: Wales

Overview

Merthyr Tydfil County Borough Council (MTCBC), a local government authority in Wales, manages a network infrastructure that is crucial to its operations. The network supports over 1,020 devices, including Cisco Catalyst switches, routers, servers, door access controllers, and Building Management Systems (BMS). As the ICT Infrastructure Officer responsible for this network, ensuring reliability, security, and efficiency is paramount.

However, our previous network management tool, SNMPc, was no longer meeting our needs. Faced with limited automation, insufficient oversight, and unreliable backups, we needed a new solution that could address these challenges.

The Search for a Solution

We began our search for a new network management solution by exploring various options online. After considering several tools, including a well-known IT management platform, we discovered LogicVein’s ThirdEye. The solution immediately caught our attention due to its robust feature set and positive industry reviews.

We downloaded a trial version of ThirdEye to conduct a thorough internal evaluation. Our primary focus was on ease of deployment, cost-effectiveness, and the quality of customer support. LogicVein’s ThirdEye excelled in all three areas, making it the clear choice for us. Additionally, we found the competing solution we evaluated to be 'not intuitive,' further strengthening our decision to go with LogicVein.

Key Benefits of LogicVein’s ThirdEye

The Impact of ThirdEye on Our Operations

Since deploying ThirdEye in June 2024, we’ve seen immediate and significant improvements in our network management capabilities:

Unexpected Advantages

We also discovered some unexpected benefits after deploying ThirdEye:

Looking Ahead

While we’re extremely satisfied with ThirdEye, we’re always looking for ways to further improve our network management. We’re particularly interested in more customizable MIB outputs, which would help our junior staff better understand network data. Additionally, we see potential for other teams within our council to leverage features like automated job scheduling and device discovery.

Choosing LogicVein’s ThirdEye has been one of the best decisions we’ve made for our network management. It’s a cost-effective, easy-to-deploy solution backed by outstanding customer support. The improvements we’ve seen in automation, remote management, and security integration have been game-changing for our operations.

If you’re facing similar challenges with your network management tools, I highly recommend giving LogicVein’s ThirdEye a try. Our experience has been overwhelmingly positive, and I’m confident it can deliver the same results for your organization.

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