Case Study: Issues with Network Infrastructure Management

Case Study: Issues with Network Infrastructure Management

The other day, I had an opportunity to meet an operator of an internal network infrastructure. Below is the summary of their status and issues that he shared with me.

・There are about 500 devices to be managed if they include floor switches.
・There are two people operating the network and managing it all with their internal resources, which means they do not use any vendors for their network management.
・The head operator is the only one who can check and change configurations on the command line. If trouble occurs in his absence, they call him for advice.
・They manage servers as well.

It was surprising to know that there are only to two people managing the network infrastructure in a large international company. Since they have a large number of devices to be managed, he appreciated the advantages of our NCCM tool with automatic configuration and bulk change.

However, the most surprising thing he told me was his most important issue. “We built up a redundant internal network that even in case of network failure, the communication between branches will never stop.” However, when they started to manage this robust network infrastructure, they realized that the redundant equipment hardly ever worked. As a result, the fixed cost for this redundant infrastructure lays like a heavy weight on their mind as time passes.

Since the network operation team is not a full line-up and it will cost if they increase the number of staff, they looked for a way to maintain a stable network environment with a minimum investment and found our NCCM tool.

This meeting was a great opportunity to understand his ideas about good network management with minimal network equipment and employment costs.

Kou Sasaoka

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